The QR code for resetting password pops up.If you'd like to reset your IP camera or PoE Camera because you are locked out, the recommended way to do a reset is to login to the camera's web interface and press the forgot password button.

Read and agree the Legal Disclaimer, and click OK to continue.

If you forgot the admin password when logging in to the device, click Forgot Password and select Verify by Reserved Email and then click OK.

Click the Settings icon in Reserved E-mail Settings field and enter an email address for receiving verification code, and then click OK to continue.

Enter password of the device in the Old Password field.

Go to Configuration-> User on the local GUI of the device.

If the device is activated, perform the following task to reserve the email address. For details about activating NVR or DVR, see the user manual of the device.

If the device is inactivated, check Reserved Email Settings when activate it. Upgrade the firmware of the NVR or DVR to make the device support self-service password reset. You should have reserved email address for resetting the admin password of NVR or DVR if you want to change the password by scanning QR code.

Create a new password and then confirm the password.

Enter the received verification code on the Verify by Reserved Email window and then click OK to continue.

If you reboot the device or change the reserved email address, the verification code would be invalid.

The verification code will be valid for 48 hours.

Scan the QR code on the local GUI of the DVR or NVR.Ī verification code will be sent to the reserved email address.

Tap More->Reset Device Password to enter the Reset Device Password page.

For details, see Generating QR Code on Local GUI.

You should have generated QR code on the device's local GUI.

For details, see Reserving Email Address for Resetting Password.

You should have reserved email address for resetting device password.

You should have allowed the Mobile Client to access your phone's camera.

Note: The DVR or NVR should support this function. If you forgot the admin password of DVR or NVR, you can reset the password by scanning the QR code generated on the local GUI of the device.

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